Epoch Privacy Policy

Last updated: 08/13/2026

Epoch ("Epoch," "we," "us," or "our") operates www.epoch-us.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site, you agree to the collection and use of information as described here.

1. Information We Collect

Information you give us directly:

  • Name, email address, shipping address, and payment information when you place an order

  • Name and email address when you sign up for our email/marketing list

  • Name, email, and message content when you use our contact or wholesale/partnership inquiry form

Information collected automatically:

  • Device and browser information, IP address, and pages visited, collected via cookies and similar technologies

  • Interactions with ads we run on Meta (Facebook/Instagram), Google, and TikTok, via tracking pixels placed on the Site

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including shipping and payment

  • Respond to contact, wholesale, and partnership inquiries

  • Send marketing emails to subscribers (only if you've opted in), including new product updates and promotions

  • Run and measure the performance of ads on Meta, Google, and TikTok, and show you relevant ads on those platforms

  • Improve the Site and understand how visitors use it

  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies, including advertising pixels from Meta, Google, and TikTok, to:

  • Remember your cart and preferences

  • Measure ad performance and conversions

  • Show you Epoch ads on those platforms based on your activity on our Site

You can control cookies through your browser settings. Blocking cookies may affect how the Site functions. You can also manage ad personalization directly through your Meta, Google, and TikTok account settings.

4. Email Marketing

If you sign up for our mailing list, we'll send you emails about products, promotions, and company updates. Every marketing email includes an unsubscribe link, and you can opt out at any time. We do not sell your email address to third parties.

5. How We Share Information

We share information with:

  • Service providers who help us operate the Site and fulfill orders — for example, Squarespace (website hosting and e-commerce platform) and our payment processor

  • Advertising platforms (Meta, Google, TikTok) for the ad tracking described above

  • Shipping carriers, to deliver your order

  • Law enforcement or others, if required by law or to protect our rights

We do not sell your personal information to third parties for their own marketing purposes.

6. Data Retention

We keep your information as long as needed to fulfill the purposes described in this policy — for example, order records for accounting purposes, or email contact info until you unsubscribe.

7. Your Choices & Rights

  • Marketing emails: unsubscribe via the link in any email, or contact us directly

  • Cookies/ads: manage through your browser and the ad platform settings linked above

  • California residents: depending on your state's law, you may have the right to know what personal information we've collected, request deletion, or opt out of certain sharing. Contact us at the email below to make a request.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Security

We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

Questions about this policy or your information? Reach out:

Epoch
PO Box 6, Wildwood, MO, 63038

team@epoch-us.com